Work with other agencies, services, partners and customers to ensure, where possible, we minimise disruption and congestion

Let you know 10 days before road works in your street start

Alway show our identification when visiting you or when asked for it

Check and update our website on a regular basis

We will work with partner agencies, (e.g. utility companies) to ensure our Considerate Contractor Scheme is followed.

Have 99% of all street lights in working order

Repair 92% of emergency pot hole damage to roads and pavements in 24 hours

Have 90% of footpaths and rights of way in a condition that customers can use

Deliver safe and sustainable high quality highways and streetscene

To develop a programme of customer care improvements by December 2008.

Ensure that 97% of faults to our Pay on Foot machines located in car parks are repaired within 1 hour of being reported

Investigate and take appropriate action if parked vehicles are in breach of parking regulations

Investigate and take appropriate action against the misuse of parking permits and disabled persons badges

Work in partnership with agencies and other council departments to provide improved and effective service to our customers.

Remove 80% of vehicles identified as abandoned within 24 hours

Ensure that 98% of faults to Pay and Display ticket machines located on street and in car parks are repaired within 1 hour of being reported

To continually review and improve our service to our customers, enabling us to retain quality assurance standard ISO9001:2000

Achieve 70% payment of all Penalty Charge Notices issued

Investigate 90% of new reports of abandoned vehicles within 24 hours of notification.