The card must be used according to the terms and conditions laid down by the individual services offered on the card.

Smartcities means Smartcities, Civic Centre, Southampton, SO14 7LY.

Any individual over the age of 3 years can apply for a Smartcities card. Only one Smartcities card will be issued to an individual.

Only the cardholder may take advantage of the Smartcities card. It is not transferable.

The card will need to be produced whenever the cardholder wishes to take advantage of the services offered by Smartcities.

All lost and stolen cards must be reported as soon as possible to Smartcities on 023 8083 4222.

Smartcities cards that are lost, stolen or damaged will be replaced and an administration fee of £5 will be charged, unless a police crime reference number is supplied. If you have lost or damaged an English National Concessionary Bus Pass, the administration fee will increase to £7.50.

Smartcities will pass information to authorities in the interests of the detection of fraud and other illegal purposes. This will be done in accordance with the Data Protection Act 1998.

When a cardholder changes their name, a new card will be created after fulfilling authentication needs and there will be no charge.

Smartcities must be notified immediately of any change of address or circumstance.

It is the responsibility of the cardholder to provide Smartcities with correct information.

Smartcities reserve the right to withdraw or amend the Smartcities card with reasonable notice/or no notice.

Smartcities will not be liable for any mistakes and/or omissions made by the cardholder at any time.

Periodically we will contact you to ensure that the information we hold is up to date.

The Smartcities card remains the property of Southampton City Council and must be returned upon request.

Smartcities accepts no responsibility for the loss or damage to original documents submitted for use in the application process.

Data collected is in accordance with the Data Protection Act 1988. For further information write to the following address: Data Protection Coordinator, Legal Services, Southampton City Council, Southbrook Rise, 4-8 Millbrook Road East, Southampton. SO15 1YG, or view the city council’s data protection notification online at: www.southampton.gov.uk/leisure/smartcities/data-protection.asp

Anyone aged 3 years or over may apply for a Bonus Pass subscription.

The Smartcities card must be produced with a valid Bonus Pass subscription to obtain a discount. Otherwise the full charges must be paid.

Bonus Pass subscribers may not book in advance for discounted use sessions at City Council Sport and Recreation Venues.

To obtain Bonus Pass rates for individual court hire for badminton, squash and tennis all players must be Bonus Pass subscribers.

The Bonus pass is only valid in off-peak times and does not exist for all services e.g. club/group bookings and team sports are excluded.

Applicants receiving a Bonus pass must notify the Smartcities bureau immediately if their circumstances, or those of their dependants change, or if they cease to qualify for any other reason.

If applying for a Bonus pass subscription you will need to renew every 6 months, and all relevant documentation must be shown at time of renewal.

Southampton City Council reserves the right to amend or withdraw all or part of the benefits at any time.

Any authorising person who knowingly attempts to aid a fraudulent application may be liable for prosecution.

The information that has been supplied to us will be checked for authenticity.

The concessionary bus pass can only be used by the cardholder, as per the concessionary scheme administered by Southampton City Council. The cardholder may be accompanied by a companion in accordance with the conditions of the scheme.

Fraudulent use of this pass may result in its withdrawal.

Passengers using this pass will be carried as per the conditions of carriage of the bus company on which they are travelling.

The concessionary bus pass is only valid for off-peak travel except in the case of Blind persons, as described below. National off-peak is defined as between 9.30-23.00 Monday to Friday, and at any time at weekends and bank holidays. Local off-peak travel is defined as between 9.00-23.59 and any time at weekends and bank holidays.

Blind persons are permitted to travel free at any time; however, when travelling before 9.30 Mondays to Fridays they can only travel free on a bus service which starts in Southampton on a direct route, on production of their concessionary bus pass featuring a green triangle.

A local Smartcities (non-English National Concessionary) bus pass is only for use within the Southampton City Council boundary.

Concessionary bus cardholders must notify the Smartcities bureau immediately if their circumstances change, or if they cease to qualify for any other reason.

Applicants for the concessionary bus pass must be over 5 years of age, as under 5’s travel free.