National Customer Service Week 2008

The Institute of Customer Service's National Customer Service Week (NCSW) is designed to raise awareness of Customer Care and celebrate the work of customer service professionals.

Following recognition from the Institute last year, an exciting programme of events was developed to celebrate National Customer Service Week 2008.

Staff took part in competitions, job swaps, back to the floor, talks and tours of service areas all designed to promote customer care, improve team working and provide a better understanding of the council.

If you would like more information about Southampton City Council’s involvement with National Customer Service Week or about any other aspect of the council’s customer service, please contact us on 023 8083 3078. You can also e-mail at customer.services@southampton.gov.uk

FAQs -

What is National Customer Service Week (NCSW)?

• A week of customer care awareness and a demonstration of the council's commitment to providing excellent customer care.

• A way of saying well done to staff and to encourage everyone to continue their good work.
  

When is it?

• National Customer Service Week is held in the first full week of October.

Who set the week up?

• The Institute of Customer Services (ICS).

• The ICS is the professional body of customer service whose primary purpose is to lead customer service performance and professionalism. More information on the ICS can be found using the hyperlink on the right of this page.

Have SCC been involved before?

• Yes, Southampton City Council held their first NCSW in 2005.