Corporate Customer Care
We are rated as a “4 star council, improving well” in our Comprehensive Performance Assessment and continually strive to improve service to our customers. If you would like to comment on any of our services please see the link below:
The Institute of Customer Service has commended us as a council that is customer focussed. On these pages you will find information that we hope will interest you about what we are doing to continually improve our services.
Over the past two years we have developed our customer care programme – here are just some of our initiatives/achievements:
Customer Charter survey and publication of new corporate charter and service charters
“Back to the floor” opportunities for all of our senior managers
Our Excellence Award Scheme (now used by at least one other local authority)
Production of a training DVD involving customers and staff
Continual promotion and reminder of our customer care standards to staff through our 'Everyone's a Customer' theme
Development of a customer care certificate training course for our staff.
Council wide participation in National Customer Service Week
The following pages contain information on:
- contacting corporate customer care
- what you can expect from us
making a complaint
- Maps, car parking and how to get to us
Gateway (one stop shop) Actionline and Repairline
- Making a payment
If you have any suggestions on how we can improve our corporate customer care web pages please let us know.
Tel: 023 8083 3078
E mail: customer.services@southampton.gov.uk
Last updated: 6 November 2008
