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You and your council

The information contained in this section will help you when you need to contact the Council either for personal or business reasons. We provide details of our Actionline contact centre and the Gateway one-stop-shop for access to council services and information about how you can get involved with your local council here in Southampton.

Corporate Customer Care

Opening times and contact details for our main offices.

These pages explain the initiatives which have been developed to make sure our customers are the main focus of everything we do.

Your views count

Would you like to pay a compliment, comment on, or make a complaint about any of Southampton City Council’s services?

Access to your records

A record is kept of all decisions Southampton City Council makes regarding your social care needs. This page tells you how you can get access to your records.

Actionline

For enquiries about refuse collection, recycling, potholes, unsafe roads or pavements, abandoned vehicles, street lighting, graffiti, litter, dog fouling, damaged or borken bus shelters, trees and council housing repairs

Civic Centre Reception and Switchboard

Providing Civic Centre Reception facilities and answering calls to the main council Switchboard.

Contacting Southampton City Councillors

Contact details for Southampton City Councillors

Insurance claims against the Council

This service handles insurance claims for compensation made against the Council.

Smartcities Card / English National Concessionary Bus Pass

Smartcities is a multifunctional card which will allow you to access a number of different services and products with just one card. Browse through the services we offer on the Smartcities Card using the links to the left of this page. The picture below shows the current Smartcities Card design.