If we have not resolved your complaint

Stage 2- If you are not happy with the response to your complaint and you feel that the problem has not been resolved you can ask that your complaint is investigated by the Head of Service of the area concerned.
You have been given the contact details for the Head of Service in the response letter.

You will need to let us know, within 4 weeks of the response we sent to you, which bits of your complaint you feel have not been properly dealt with.

We will take your complaint seriously and respond to you within 20 days.

Stage 3- If you feel the matter has still not been resolved after this contact, you may ask that your complaint is investigated either by the Corporate Complaints Officer or by a senior officer independent of the service you are complaining about. Again you need to let us know within four weeks of our contact with you.

To do this, you need to tell us which elements of your complaint you feel we have not properly dealt with and address your request to:
Corporate Complaints Officer
Corporate Policy & Performance Division
Southampton City Council
Civic Centre
Southampton
SO14 7LY
telephone: 023 8083 3050
fax: 023 8083 4008
email: complaints@southampton.gov.uk