Let's be clear

Contact Details:

Address: Stronger Communities and Equalities Team
Postcode: SO14 7LY
Telephone: 023 8083 3445
Minicom: 023 8083 4164
Email: communiites.equalities@southampton.gov.uk
Fax: 023 8083 3199

Let's Be Clear

This is information about how we can make it easier for you to talk to us and to read or understand our written information.

Important information for customers whose first language is not English

The council wants to give all our customers the very best services.

We want to make it easy for everyone to understand what we say.

We want to make it easy for everyone to tell us what they want.

This is important information if you need help to talk with us in your language.

It also tells you about how you may get written information from us in your language.

Information in other languages

Let's be clear is available in a range of community languages.

Accessible Communication Project

We are trying to make the way we keep in touch with all our customers better. The Accessible communications project will help us to do this, especially with our customers who have special requirements.

Accessible Buildings

We have a legal duty to make sure our services and buildings can be accessed by disabled people. This means we must take all reasonable steps to change anything that might stop customers using our services.

Diverse Customers have Diverse Needs

We want to provide excellent services to all our customers. Our customers come from a wide range of backgrounds and experiences, with lots of different interests and needs. We want all our customers to have equal access to our information and our service because it’s fair, it's the law and it’s good customer service