What if I need help claiming?

If you need help completing the application form, please telephone Benefit Services on 023 80832031 during office hours.
Alternatively, you can visit Gateway at:

Southampton City Council, Civic Centre, Southampton, SO14 7LY

If you would prefer to make an appointment to see someone at Gateway, you can telephone 023 80832166 or e-mail gateway@southampton.gov.uk

If you are a council tenant, you can also visit a Local Housing Office. There are 11 Local Housing Offices in Southampton City:

Central
100F, St Mary's Street
SO14 1PE
Telephone: 023 8083 2211

Harefield
18 Exford Avenue
SO18 5DJ
Telephone: 023 8046 6320

Lordshill
Lordshill Centre East
SO16 8PB
Telephone: 023 8078 9344

Maybush
43-45 Irving Road
SO16 4EG
Telephone: 023 8078 8815

Millbrook
81 Cumbrian Way
SO16 4AT
Telephone: 023 8078 8816

Peartree and Sholing
Portsmouth Road
SO19 9BX
Telephone: 023 8044 2604

Shirley
Redcar Street
SO15 5LL
Telephone: 023 80789344

Swaythling
Parkville Road
SO16 2JA
Telephone: 023 8058 5564 or 023 8058 5565

Thornhill
Tatwin Crescent
SO19 6JT
Telephone: 023 8042 0520 or 023 8042 0521

Townhill Park
121-123 Meggeson Avenue
SO18 2FN
Telephone: 023 8058 6888

Weston
72 Weston Lane
SO19 9GR
Telephone: 023 8042 0670

If you have difficulty visiting any of these offices because of illness or disability, we can arrange a home visit for you if you contact us on 023 8083 2031